Ascent Healthcare Texas

Notice of Privacy Practices

Your information. Your rights. Our responsibilities.

Effective October 29, 2026

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your rights

Get a copy of your health record

You may ask to see or receive an electronic or paper copy of your health record. We will provide a copy or summary, usually within 15 business days of a written request as required by Texas law, and may charge a reasonable, cost-based fee.

Ask us to correct your record

You may ask us to correct information you believe is incorrect or incomplete. We may decline, but will tell you why in writing within 60 days.

Request confidential communications

You may ask us to contact you in a specific way (for example, a particular phone number) or at a different address. We will accommodate all reasonable requests.

Ask us to limit what we use or share

You may ask us not to use or share certain information for treatment, payment, or operations. We are not required to agree if it would affect your care. If you pay for a service in full out of pocket, you may ask us not to share that information with your health plan, and we will agree unless the law requires otherwise.

Get a list of those with whom we have shared information

You may request an accounting of disclosures made in the six years before your request, excluding disclosures for treatment, payment, operations, and certain others. One accounting per year is free.

Get a copy of this notice

You may request a paper copy of this notice at any time.

Choose someone to act for you

If someone holds your medical power of attorney or is your legal guardian, they may exercise your rights. We will confirm their authority before acting.

File a complaint

If you believe your privacy rights were violated, you may contact us using the information below, or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at 200 Independence Avenue S.W., Washington, D.C. 20201, 1-877-696-6775, or hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.

Your choices

For certain information, you may tell us your preferences about what we share, including:

  • Sharing information with family, friends, or others involved in your care
  • Sharing information in a disaster relief situation

If you are unable to state a preference — for example, in an emergency — we may share information if we believe it is in your best interest or needed to lessen a serious and imminent threat to health or safety.

We will never share your information for the following without your written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

How we typically use or share your information

  • Treatment. We use and share information with professionals involved in your care, such as your referring provider or psychiatrist, to coordinate treatment.
  • Payment. We share information with your health plan so it can pay for your services.
  • Operations. We use information to run our practice, improve care quality, and contact you when needed, such as for appointment reminders.

We may also use or share information when permitted or required by law, including to: prevent a serious threat to health or safety; report suspected abuse, neglect, or domestic violence; comply with public health requirements; respond to health oversight agencies, court orders, or subpoenas; assist law enforcement as permitted; work with a medical examiner; and address workers' compensation or special government functions.

Substance use disorder records

If we maintain records subject to 42 C.F.R. Part 2, those records receive additional federal protection and generally will not be disclosed without your written consent, except as that regulation permits.

Texas law

Texas law, including the Texas Medical Records Privacy Act (Health & Safety Code Chapter 181) and mental-health confidentiality laws (Health & Safety Code Chapter 611), may provide additional protection. When Texas law is more protective than federal law, we follow Texas law. We will not electronically disclose your information to anyone outside our practice except for treatment, payment, operations, or as otherwise allowed by law.

Our responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will notify you promptly if a breach occurs that may have compromised your information.
  • We must follow the practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you authorize it in writing. You may revoke an authorization in writing at any time.

Changes to this notice

We may change this notice, and changes will apply to all information we hold. The updated notice will be available in our office, on this website, and upon request.

Contact us

Ascent Healthcare Texas

6404 International Parkway, Suite 1010Plano, TX 75093(opens in Google Maps)

Phone: (214) 249-9201

Email: info@ascenthealthcaretx.com

Need help right now?

If you are in crisis, please call 911 for an emergency, or call or text 988 for the Suicide & Crisis Lifeline (24/7) instead of using this website or form. Ascent Healthcare Texas is not an emergency or 24/7 service, and messages are not monitored after hours.