Nondiscrimination & Accessibility

Effective October 29, 2026

Community is central to how we care for people. Our clients come from every background and circumstance, and this page explains what our commitment to equitable, accessible care means in practice — and how to hold us to it.

Our nondiscrimination commitment

Ascent Healthcare Texas complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act, and does not exclude people or treat them differently on the basis of race, color, national origin, primary language, religion, age, sex, gender identity, sexual orientation, pregnancy, disability, genetic information, military or veteran status, or source of payment.

This applies to admissions, scheduling, clinician assignment, how our staff communicate with you, and how concerns are handled. It also applies to hiring and employment. We use the name and pronouns you share with us.

Communication support and language access

We provide free aids and services to help people communicate with us effectively, such as:

• Qualified sign language interpreters
• Written information in large print or accessible electronic formats
• Qualified interpreters for people whose primary language is not English
• Additional time or other reasonable accommodations

These services are provided at no cost to you. You do not need to bring a family member or friend to interpret — and we will not ask a child to interpret. Let us know what you need when you call, and we will arrange it.

Our office

Our office at 6404 International Parkway, Suite 1010 in Plano is located in a professional building with elevator access and accessible parking. If you need a specific accommodation — help getting from the parking area, a quieter space to wait, a service animal, or a different appointment time — please call ahead so we can have it ready. Asking ahead is never a condition of being accommodated.

Website accessibility

We aim to make this website usable for everyone, including people using assistive technology. The site is designed with keyboard navigation, descriptive headings and labels, text alternatives for images, and readable color contrast. We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We have not completed a formal audit, so we do not claim full conformance — if something does not work for you, we treat it as a problem to fix.

Third-party features, such as the embedded Google Map, are provided by other companies. Anything on this site can also be done by calling us.

Raising a concern

If something on our site or in our office is not accessible, or you believe you were treated unfairly, please tell us using the contact information below. Raising a concern or requesting an accommodation will never affect your care.

You may also file a civil rights complaint with:

• U.S. Department of Health and Human Services, Office for Civil Rights — ocrportal.hhs.gov or 1-800-368-1019 (TDD 1-800-537-7697)
• Texas Workforce Commission Civil Rights Division — twc.texas.gov

Contact us